Shipping Policy – Your Trusted Partner, Delivered Worldwide

At Survival Knife Shop, we understand that a high-quality tool is more than just equipment—it’s a trusted companion on every adventure. Just as we carefully select every knife, we place the same level of care into delivering your order safely and reliably. No matter where you are in the world, our shipping service is designed to let you focus worry-free on your next adventure.

🗺️ Our Shipping Coverage: Connecting Adventurers Worldwide

We proudly serve outdoor enthusiasts, EDC collectors, and professionals around the globe. Thanks to our strategic location in Braunschweig, Germany, we are able to ship orders efficiently to many international destinations.

Shipping regions include:

  • All of Europe (priority and fastest service)
  • Major regions in North & South America
  • Australia & New Zealand
  • Major metropolitan areas in Africa

Please note: Due to logistical limitations, we are currently unable to ship to certain parts of Asia and some extremely remote regions. During checkout, our system will automatically verify whether your address is within our serviceable delivery area.

⏱️ Shipping Time: Clear, Transparent, Worry-Free Planning

We understand the excitement of receiving new gear, which is why we keep our shipping process efficient and transparent:

  1. Order Processing: All orders are reviewed, prepared, and packed within 1–2 business days. Weekends and German public holidays are excluded.
  2. In Transit:
    • Standard Shipping (Recommended): Shipped via DHL or FedEx. Delivery within 10–15 business days after dispatch. Shipping fee: €12.95.
    • Free Shipping: Available on orders over €50, shipped via EMS. Delivery within 15–25 business days after dispatch.
    Business days refer to carrier operating days and exclude weekends and destination-country holidays. Customs clearance times may vary depending on local authorities.

📦 Shipping Options Explained: Choose What Fits You Best

Option 1: Standard Express Shipping (€12.95)

  • Carrier: DHL / FedEx
  • Benefits: Full tracking, priority handling, faster delivery, reliable customer service
  • Best for: Customers who want their order quickly and value detailed tracking

Option 2: Free Standard Shipping (Orders over €50)

  • Carrier: EMS
  • Benefits: Cost-effective, wide global coverage, basic tracking
  • Best for: Customers who are not in a hurry and want to save on shipping costs

All packages are shipped in sturdy, discreet packaging to ensure product safety and customer privacy.

🔧 From Dispatch to Delivery: Peace of Mind at Every Step

  1. Shipping Notification: Once your package leaves our warehouse, you will receive an email containing your tracking number.
  2. Online Tracking: Use the provided tracking number on the carrier’s official website to monitor your shipment in real time.
  3. Customs Clearance: International shipments may require customs clearance. Please ensure all recipient information is accurate. Any import duties, taxes, or additional fees imposed by local authorities are the responsibility of the recipient and are not controlled by Survival Knife Shop.
  4. Delivery & Inspection: Please inspect your package upon delivery. If there is visible damage, note it on the delivery receipt and contact us as soon as possible.

↩️ Returns & Exchanges: Our Satisfaction Promise

We’re confident you’ll love our products. If you’re not fully satisfied, you may request a return or exchange within 15 days of receiving your order.

  • Items must be new, unused, undamaged, and returned with all original packaging and accessories.
  • Please contact our support team at [email protected] to obtain return authorization and instructions.
  • Return shipping costs are the customer’s responsibility unless the return is due to an incorrect item or a product defect.

âť“ Frequently Asked Questions

Q: Can I change my shipping address after my order has been shipped?
A: Unfortunately, once an order has been shipped, we cannot change the delivery address. Please double-check your address before placing your order.

Q: Why hasn’t my tracking information updated for several days?
A: This usually means the package is in transit (such as air or sea transport) or undergoing customs processing. This is normal. If there is an issue, we will gladly assist you in contacting the carrier.

Q: What if my knife is damaged during shipping?
A: We use professional protective packaging, and damage is extremely rare. If it does occur, please take photos immediately and contact our support team—we’ll resolve the issue promptly.

🛡️ Your Tools. Your Confidence. Our Responsibility.

At Survival Knife Shop, we don’t just provide premium gear—we provide reliability from the moment you browse our website to the moment your tool is in your hands. Our shipping policy follows the same philosophy as our product selection: function first, reliability always.

Ready to meet your new companion? Explore our curated collections and find the perfect tool for your next adventure. If you have any shipping-related questions, our team is always here to provide clear and professional support.

Survival Knife Shop
Frankfurter Str. 51, Braunschweig, DE 78236
Customer Support Email: [email protected]

Let’s prepare—together—for both everyday life and extraordinary adventures.